Privacy policy

This Privacy Policy describes how fabercastell.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, paypal, shop pay), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, various payment providers, social media.

Customer support information

  • Examples of Personal Information collected: name, email address and phone number
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: Reamaze


Minors

The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

To be eligible to opt-out, you must be browsing from California. 

https://www.fabercastell.com/pages/ccpa-opt-out

 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Reporting and Analytics


The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at consumer@fabercastell.com or by mail using the details provided below:

A.W. Faber-Castell USA, Inc., 9450 Allen Drive, Cleveland OH 44125, United States

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority https://www.privacyshield.gov/.

Name
Function
_ab
Used in connection with access to admin.
_secure_session_id
Used in connection with navigation through a storefront.
cart
Used in connection with shopping cart.
cart_sig
Used in connection with checkout.
cart_ts
Used in connection with checkout.
checkout_token
Used in connection with checkout.
secret
Used in connection with checkout.
secure_customer_sig
Used in connection with customer login.
storefront_digest
Used in connection with customer login.
_shopify_u
Used to facilitate updating customer account information.
Name
Function
_tracking_consent
Tracking preferences.
_landing_page
Track landing pages
_orig_referrer
Track landing pages
_s
Shopify analytics.
_shopify_fs
Shopify analytics.
_shopify_s
Shopify analytics.
_shopify_sa_p
Shopify analytics relating to marketing & referrals.
_shopify_sa_t
Shopify analytics relating to marketing & referrals.
_shopify_y
Shopify analytics.
_y
Shopify analytics.
Last updated: 07/09/2021

Information for California Residents

This section provides additional information for residents of California under the California Consumer Privacy Act (CCPA). The terms used in this section have the same meaning as in the CCPA. This section does not apply to information that is not considered "personal information," such as anonymous, deidentified, or aggregated information, nor does it apply to publicly available information as defined in the CCPA.

Personal Information Collected in the Last 12 Months

We collect the following categories of personal information about Consumers:

  • Personal Identifiers, including name, email address, postal address, and telephone number
  • Online Identifiers, including unique personal identifier, device identifier, IP address, online identifier, and other persistent identifiers
  • Internet Activity, including interactions with websites, apps or ads and email open and click-through rates
  • Commercial and Financial Information, including purchases, credit card or debit card number, and account security or access credentials
  • Geolocation data

We collect the following categories of personal information about Newsletter Subscribers:

  • Personal Identifiers, including name, email address, postal address, and telephone number
  • Online Identifiers, including unique personal identifier, device identifier, IP address, online identifier, and other persistent identifiers
  • Internet Activity, including interactions with websites, apps or ads and email open and click-through rates
  • Commercial and Financial Information, including purchases and credit card or debit card number
  • Geolocation data

We collect the following categories of personal information about Retailers:

  • Personal Identifiers, including name, email address, postal address, and telephone number
  • Online Identifiers, including unique personal identifier, device identifier, IP address, online identifier, and other persistent identifiers
  • Internet Activity, including interactions with websites, apps or ads and email open and click-through rates
  • Commercial and Financial Information, including purchases, credit card or debit card number, bank or other financial account number, account security or access credentials, and account name
  • Geolocation data

We collect the following categories of personal information about Website Visitors:

  • Personal Identifiers, including name, email address, postal address, and telephone number
  • Online Identifiers, including unique personal identifier, device identifier, IP address, online identifier, and other persistent identifiers
  • Internet Activity, including interactions with websites, apps or ads and email open and click-through rates
  • Commercial and Financial Information, including purchases and credit card or debit card number
  • Geolocation data

Sources of Personal Information

We collect personal information from the following sources:

  • You (the consumer)

Business or Commercial Purposes for Collecting Information

We collect personal information for the following business purposes:

  • Provide Products or Services
  • Advertising and Marketing

We also "share" (as defined in the CCPA) personal information for commercial purposes, including to advertise and market our products.

Information Disclosed for Business or Commercial Purposes in the Last 12 Months, and Categories of Parties Disclosed To

Consumers

Personal Information Disclosed Category of Party
Personal Identifiers, including name, email address, postal address, and telephone numberAd Networks, Commerce Software Tools, Payment Processors, Shipping Services, Service Providers
Online Identifiers, including unique personal identifier, device identifier, IP address, online identifier, and other persistent identifiersAd Networks, Data Analytics Providers, Sales & Marketing Tools, Service Providers
Internet Activity, including interactions with websites, apps or ads and email open and click-through ratesAd Networks, Data Analytics Providers, Service Providers
Commercial and Financial Information, including purchases, credit card or debit card number, and account security or access credentialsAd Networks, Payment Processors, Service Providers
Geolocation dataService Providers

Newsletter Subscribers

Personal Information Disclosed Category of Party
Personal Identifiers, including name, email address, postal address, and telephone numberAd Networks, Commerce Software Tools, Payment Processors, Shipping Services, Service Providers
Online Identifiers, including unique personal identifier, device identifier, IP address, online identifier, and other persistent identifiersAd Networks, Data Analytics Providers, Service Providers
Internet Activity, including interactions with websites, apps or ads and email open and click-through ratesAd Networks, Data Analytics Providers, Service Providers
Commercial and Financial Information, including purchases and credit card or debit card numberAd Networks, Payment Processors, Service Providers
Geolocation dataService Providers

Retailers

Personal Information Disclosed Category of Party
Personal Identifiers, including name, email address, postal address, and telephone numberAd Networks, Commerce Software Tools, Payment Processors, Shipping Services, Service Providers
Online Identifiers, including unique personal identifier, device identifier, IP address, online identifier, and other persistent identifiersAd Networks, Data Analytics Providers, Service Providers
Internet Activity, including interactions with websites, apps or ads and email open and click-through ratesAd Networks, Data Analytics Providers, Service Providers
Commercial and Financial Information, including purchases, credit card or debit card number, bank or other financial account number, account security or access credentials, and account nameAd Networks, Payment Processors, Service Providers
Geolocation dataService Providers

Website Visitors

Personal Information Disclosed Category of Party
Personal Identifiers, including name, email address, postal address, and telephone numberAd Networks, Commerce Software Tools, Payment Processors, Shipping Services, Service Providers
Online Identifiers, including unique personal identifier, device identifier, IP address, online identifier, and other persistent identifiersAd Networks, Data Analytics Providers, Service Providers
Internet Activity, including interactions with websites, apps or ads and email open and click-through ratesAd Networks, Data Analytics Providers, Service Providers
Commercial and Financial Information, including purchases and credit card or debit card numberAd Networks, Payment Processors, Service Providers
Geolocation dataService Providers

Information We Share and Categories of Third Parties Shared With

We “share” certain personal information with third party ad networks for purposes of behavioral advertising, as disclosed below. This allows us to show you ads that are more relevant to you. You may opt-out of sharing here.

Consumers

Personal Information Shared Category of Party
Personal Identifiers, including name, email address, postal address, and telephone numberAd Networks
Online Identifiers, including unique personal identifier, device identifier, and IP addressAd Networks
Internet Activity, including interactions with websites, apps or adsAd Networks
Commercial and Financial Information, including purchasesAd Networks

Newsletter Subscribers

Personal Information Shared Category of Party
Personal Identifiers, including name, email address, postal address, and telephone numberAd Networks
Online Identifiers, including unique personal identifier, device identifier, and IP addressAd Networks
Internet Activity, including interactions with websites, apps or adsAd Networks
Commercial and Financial Information, including purchasesAd Networks

Retailers

Personal Information Shared Category of Party
Personal Identifiers, including name, email address, postal address, and telephone numberAd Networks
Online Identifiers, including unique personal identifier, device identifier, and IP addressAd Networks
Internet Activity, including interactions with websites, apps or adsAd Networks
Commercial and Financial Information, including purchasesAd Networks

Website Visitors

Personal Information Shared Category of Party
Personal Identifiers, including name, email address, postal address, and telephone numberAd Networks
Online Identifiers, including unique personal identifier, device identifier, and IP addressAd Networks
Internet Activity, including interactions with websites, apps or adsAd Networks
Commercial and Financial Information, including purchasesAd Networks

CCPA Rights

Your CCPA rights are described below. You can make a Request to Know or a Request to Delete under the CCPA by submitting a Privacy Request at the top of this page, or by clicking here.

Right to Know

You have the right to request to know the following about the personal information we have collected about you in the past 12 months:

  • the categories and specific pieces of personal information we have collected about you
  • the categories of sources from which we collect personal information about you
  • the business and commercial purposes for which we collect personal information
  • the categories of third parties with whom we share the information
  • the categories of personal information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose

If you make a Request to Know more than twice in a 12-month period, we may require you to pay a small fee for this service.

Right to Delete

You have the right to request that we delete any personal information about you that you have provided to us. We will permanently delete from our records any personal information that is not necessary for our business operations and direct our service providers to do the same.

We consider information to be necessary for our business operations if it is used to:

  • Complete an obligation to you that you have requested
  • Detect and resolve issues related to security or functionality
  • Comply with legal obligations

Right to Non-Discrimination

If you exercise your CCPA consumer rights:

  • We will not deny goods or services to you
  • We will not charge you different prices or rates for goods or services, including through the use of discounts or other benefits or penalties
  • We will not provide a different level or quality of goods or services to you

Right to Opt-Out

You have the right to opt-out of any selling and sharing of your personal information.

You may exercise your right to opt-out here.

Notice of Financial Incentive

Users who sign up for our marketing emails receive free shipping on their first order A consumer provides their email address and consents to receive emails in exchange for a discount provided via coupon code. To opt in, a user must enter their email address into the form and submit it. A user may unsubscribe from our marketing emails by using the unsubscribe link in the email footer at any time. We calculate the value of the offer and financial incentive by using the expense related to the offer.

Request Verification

Before we can respond to any CCPA requests, we will need to verify that you are the consumer who is the subject of the CCPA request. Verification is important for preventing fraudulent requests and identity theft.

The verification process depends on which type of request you make and how you make it. Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you. If we cannot verify your identity based on our records, we cannot fulfill your CCPA request.

For a request that seeks specific personal information, we ask that you sign a declaration stating that you are the consumer whose personal information is the subject of the request, as required by the CCPA.

In some cases, we may have no reasonable method by which we can verify a consumer's identity. For example:

  • If a consumer submits a request but we have not collected any personal information about that consumer, we cannot verify the request.
  • If the only data we have collected about a consumer is gathered through website cookies (i.e., the consumer visited our website but had no other interaction with us), we are unable to reasonably associate a requester with any data collected; therefore, we cannot verify the request.

Authorized Agent

A California resident's authorized agent may submit a Request to Know or a Request to Delete under the CCPA by emailing us at privacy@fabercastell.com. Requests submitted by an authorized agent will still require verification of the person who is the subject of the request in accordance with the process described above. We will also ask for proof that the person who is the subject of the request authorized an agent to submit a privacy request on their behalf. An authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 must submit proof of statutory power of attorney, but consumer verification is not required.

If you have trouble accessing this notice, please contact us at privacy@fabercastell.com.

Contact Us

If you have any privacy-related questions, please send them to privacy@fabercastell.com.